Quality
Transparency
Predictability
ITIL
It helps with
Quality
ITIL helps to define the level of IT service quality (SLAs), on regular bases measures/reports its delivery, and trigger continuous improvement.
Quality
ITIL helps to define the level of IT service quality (SLAs), on regular bases measures/reports its delivery, and trigger continuous improvement.
Quality
ITIL helps to define the level of IT service quality (SLAs), on regular bases measures/reports its delivery, and trigger continuous improvement.
Quality
ITIL helps to define the level of IT service quality (SLAs), on regular bases measures/reports its delivery, and trigger continuous improvement.
Quality
ITIL helps to define the level of IT service quality (SLAs), on regular bases measures/reports its delivery, and trigger continuous improvement.
Quality
ITIL helps to define the level of IT service quality (SLAs), on regular bases measures/reports its delivery, and trigger continuous improvement.
ABOUT ITIL …
Long story short, ITIL is a best practice on how to deliver quality IT services.
01
Holistic approach
ITIL defines four dimensions that ensure a holistic approach to everything that is needed in IT service delivery. These are
- Organization & People
- Information & Technology
- Partners & Suppliers
- Value Streams & Processes
This holistic approach prevents potential problems in creating value for your customers.
02
Predictable system
ITIL defines five components that ensure the creation of a systematic and predictable system for creating value through IT services. These components are
- Guiding principles
- Governance
- Service Value Chain
- Practices
- Continuous improvement
The system must work as a whole to create the expected value for your customer.
03
E2E view
ITIL defines six key activities that make it easy to create specific end-to-end value streams that provide everything needed to create and deliver IT services. These activities are
- Engage
- Plan
- Improve
- Design and Transitions
- Obtain or Build
- Deliver and Support
An end-to-end view is important for continuous improvement, optimization and subsequent automation.
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